If you're stuck

| Snag | What to do | | --- | --- | | The Mac says it cannot check Pop Books | Open System Settings, Privacy & Security, choose Open Anyway. | | Windows says "protected your PC" | Choose More info, then Run anyway. | | The Mac asks for its password after an update | That is normal. Enter it. | | The trial ended and I cannot add anything | The app is read-only, nothing is lost. Buy, then enter your key on the licence screen. | | "You have used all your devices" | Sign the licence out on a computer you no longer use, or choose Add a seat. | | I went over 40 sales documents on Free | Nothing locks. Read, export and finish what you started, or add a seat. | | Bank import has money in and out the wrong way round | In the preview, change the columns before you confirm. | | "The period is locked" | Use a date in an open month and say why in the memo. | | A phone will not pair | The code lasts 10 minutes. Make a new one under Devices. | | I lost my 24 recovery words | Nobody can recover them. While you can still open your books, make a new recovery kit. |

Where to get help

• Search the help at https://thepopstreet.com/help/books.
• Email thepopstreetdigital@gmail.com. Say your app version, your country, what you were doing and the exact message.
• Never send your 24 words or a password.