Pop Vault: back up online and restore on a new computer

# Pop Vault: back up online and restore on a new computer

Pop Vault keeps backups of your company online at vault.thepopstreet.com. If this computer is lost, stolen or broken, you sign in on a new computer and get your books back. It is optional, and one place for every Pop Street app. First year free with a paid license, then $29 a year (regional prices apply) at [thepopstreet.com/account/backups](https://thepopstreet.com/account/backups).

We can never read your backups

Every backup is locked on your own computer before it leaves it. The Vault stores a locked file and cannot open it. The Vault does not receive your company name, your customers, your amounts or your notes. It knows only which account the backup belongs to, when it was made, how big it is, and the name you gave this computer.

That also means nobody at Pop Street can open a backup for you if you lose your keys. Please keep your 24 words safe.

Turning it on

1. Open the menu with your name, choose Backups, then the Pop Vault tab. On the Mac you will see it on the Backups screen.
2. If this computer still needs connecting, type the email address of your Pop Books account. We email you a 6-digit code. It works for 15 minutes.
3. Make sure your recovery kit is on (Health and recovery, then Recovery kit). A Vault backup can only be opened with your 24 words or a Vault password, so the Vault needs the kit.
4. Choose how often to back up: Off, Every hour, Every day or Every week. Choose Back up now to send one straight away.

Backups are sent while Pop Books is open, and in the background if you turned that on under Backups. If nothing has changed since the last Vault backup, nothing is sent.

What is kept

The Vault keeps the newest copies of each company. You can choose up to 3 in your account at [thepopstreet.com/account/backups](https://thepopstreet.com/account/backups). When a new backup arrives and the limit is full, the oldest is overwritten and then deleted. Your space is shared by all your companies, and the screen shows how much you have used. You can delete any Vault backup from the Pop Vault tab.

24 words or a Vault password

Your 24 recovery words always open a Vault backup. You can also add a Vault password as a second way in:

• It is separate from your sign-in. Pop Books accounts sign in with an emailed code, so this is a new one you choose in the app.
• It cannot be reset by email. If you lose it, the 24 words are needed.
• A long phrase is best. Anyone who copies a backup could try to guess a short password, one try at a time.
• You can change it or remove it at any time. A new password or removal applies from the next backup.

If you restore with the Vault password, your new computer has no recovery kit yet. Make a new one afterwards.

Restoring on a new computer

1. Install Pop Books. On the first screen choose Restore my books (or, if you already have a company, open Health and recovery, then Restore my books).
2. Choose From Pop Vault.
3. Type the email address of your Pop Books account. We email you a 6-digit code. It works for 15 minutes.
4. Your backups are listed by date, size and the computer that made them, grouped as Company 1, Company 2 and so on. Choose one.
5. Choose to download it. The app checks every piece and the whole file as it arrives. If the connection breaks, start again and it carries on.
6. Unlock it with your 24 words, or with your Vault password if that backup has one.
7. Choose Check it first. It shows the company name, the date of the backup and the records checked, and changes nothing. Then choose Restore my books.

A wrong word or password is refused and nothing is left behind. Your books come back as they were at the time of the backup. Anything entered later stays out of it.

If the Vault ends

When your Vault year ends, new backups stop. You can still download your backups for 60 days. After that they are deleted. Renewing before then starts the uploads again and the existing backups are still there. The Backups screen and the Health page show the dates.

If you used the old Pop Books Vault

The old Pop Books Vault on the Pop Books website has been retired in favour of Pop Vault. Sign in again once on this computer with your account email and a 6-digit code. Where copies existed on the old service, we moved them over for you.

Good to know

• Your local backups and the off-site backups to a drive are separate. Keep using them. The Vault is one more copy, in a different place.
• Restoring does not touch your other companies. If the same company is already on the computer, the restore makes a new copy.
• A company file with its own password is backed up from the open app. A scheduled backup of a locked company waits until you open it.