Recovery key
The recovery key opens your company file if you forget the password. Save it away from this computer.
Updated Nov 10, 2026
# Recovery key
Company files on Mac and Windows are encrypted. The recovery key is a long code that opens the file if the password is lost or the keychain is unavailable, for example on a new computer.
What to do
- Export the recovery key when you first create the company.
- Print it or write it down, and keep it somewhere safe off this computer.
- Do not email it to yourself or store it in a shared folder.
Important
- Nobody can recover the key for you. Without the password and the key, the file cannot be opened.
- Anyone who has the key can open the file. Keep it as carefully as you keep the file.