Get running is a short checklist for a new install. You will be able to finish the required items, skip the optional ones and reopen any of them later. Nothing on it blocks the product.
Before you start #
You need the owner or manager role. The checklist is yours to work through, and the rest of your team can use Dispatch while you do.
The items #
| Item | What you do | Skippable |
|---|---|---|
| Tell us who you are | Choose just you or a business. A business also gives its type and size. | No |
| Add your key | Enter your licence key or start the trial. | Yes |
| Add business details | Business name, a two letter country code and a region. Currency, time zone, phone, website and address are optional. | No |
| Pick a template | Choose a service list and price rules. | Yes |
| Bring your data | Import customers, vehicles or drivers from a CSV file. | Yes |
| Connect another product | Enter or show a six character pairing code. | Yes |
| Take the tour | Five short coach marks over the real screens, about a minute. | Yes |
| Create your first job | Take your first real tow call. | No |
| Check your backup | One backup exists. | No |
| Add a driver | Create a driver record. | Yes |
Business types are towing, vehicle repair, taxi or ride, courier, mixed fleet and other. Sizes are 1, 2-5, 6-20, 21-100 and 100+.
Steps #
- Open Get running. A progress label such as "3 of 10" shows how far you are.
- Work down the list. An item finishes by itself when the work exists: a first tow call, a backup or a driver counts as soon as it is in your records. Other items finish when you mark them.
- Skip an optional item with Skip. A skipped item counts as done in the progress and carries the badge "Skipped" with the action "Do it now".
- Press Do it now on a skipped item whenever you are ready.
- When every required item is done or finished, the list is complete. The required items are who you are, the licence, business details, your first job and a backup.
Good to know #
- Your answers save as you go. If you close the app halfway, you come back to the same place, and the "Restored your last session" bar returns any unfinished draft.
- The checklist's part of the daily check-in carries item ids and a done flag for each, with no value you typed.
Technical details
GET /onboardingreturns the items, the progress,required_done,complete, the target minutes and the tour.POST /onboarding/{item}/completeandPOST /onboarding/{item}/skipchange an item. These calls are for the owner and manager.- Business details save as the business name (
shop_name),country,region,currencyandtimezonesettings. - Skipping a required item answers
conflict(409). - Finishing an item before its work exists answers
conflict(409): do the work, then check again. - The checklist comes from
onboarding/flow.json, checked at build time.
If something goes wrong #
- Skipping a required item: the item is required, so finish it.
- "finishes when the work is done. Do it, then check again.": create the call, backup or driver first.
validation_failed(422) oncountry: use two letters such as US. Oncurrency: three letters such as USD. Ontimezone: use a name from the international time zone database, such as America/Chicago or Asia/Kolkata.