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Pop Street Dispatch

Towing and roadside

Calls, trucks, drivers, the yard, impound and assignment. 25 guides.

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  • A tow call from first ring to completed

    Take a call, assign it, follow it through each status and cancel or reopen it, with the rules that guide each move.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Assignment rules for drivers and trucks

    Know why an assignment succeeds, warns or is refused, covering shifts, blocked trucks and expired documents.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Calls on the Mac

    Take a new call, find an existing one, assign a driver and truck, and move it through its stages.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • Desk tools on the Mac

    See who is next on the rotation, check a private-property tow, and map an inbound dispatch email. The shop side suggests labour minutes and checks a claim file.

    For
    DispatcherService advisorOwner
    Hosting
    Office server
    Devices
    Mac

  • Drivers and trucks on the Mac

    See who is available, who is on a call, which trucks are ready or blocked, and add or change drivers and trucks.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • Fuel and expenses from the driver app

    Record a fuel fill and an expense from the driver app, with the amounts, a receipt photo and who paid.

    For
    DriverDispatcherFleet managerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Odometer and trips from the driver app

    Type an odometer reading and start and end a trip on your truck from the Shift tab.

    For
    DriverDispatcherFleet managerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Police rotation list

    Keep a rotation list per agency, send each call to the unit that has waited longest, and log every skip with its reason.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    All devices

  • Print a tow ticket and a vehicle release form

    Print a tow ticket for any call and a release form for any yard vehicle, in your own name, logo and colours.

    For
    DispatcherService advisorOwner
    Hosting
    Any hosting
    Devices
    All devices

  • Private-property impound

    Start an impound from a property account with photo evidence, record the police notification, and release the vehicle with the fees worked out from your rates.

    For
    DispatcherService advisorOwner
    Hosting
    Any hosting
    Devices
    All devices

  • Take a motor-club job by phone or email

    Enter a motor-club call in one step with the club, its PO or dispatch number, the ETA you promised and the club's rates.

    For
    DispatcherService advisorOwner
    Hosting
    Any hosting
    Devices
    All devices

  • Take a tow call and follow it in the console

    Fill in the New tow call form, then open the call to read its details, move it along, assign a driver and read its timeline.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • The customer tracking link

    Give a customer a link that shows the status of their tow, the driver's first name and the truck's position while it is on the way.

    For
    DispatcherAdministratorOwner
    Hosting
    Any hosting
    Devices
    All devices

  • The dispatch board

    Read the board, understand the columns and timers, and know which calls stay on it.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • The dispatch board on the Mac

    See every open call by stage, move a call by dragging it, and open a call in its own window.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • The driver app, shifts, photos and signatures

    Use the driver app: start a shift, accept and advance a job, send photos and a signature, and share your location.

    For
    DriverDispatcherAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • The driver check

    Record a check before the trip, after the trip or a defect report on your truck and see which items become defects.

    For
    DriverDispatcherFleet managerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • The Drivers and Trucks lists

    Read who is available and which trucks are ready, and add a driver or a truck from the console.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • The map on the Mac

    See where your trucks, drivers and open calls are, and how fresh each position is.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • The yard on the Mac

    See the vehicles in your yard and their lien clocks, log owner notices and release a vehicle.

    For
    DispatcherOwnerService advisor
    Hosting
    Any hosting
    Devices
    Mac

  • The yard record

    Open one vehicle in the yard and read its lien countdown, storage, hold, owner and notices.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    Web browser

  • The yard, storage charges and the lien countdown

    Read the yard list, understand how storage days and charges are counted, and see how lien deadlines come from a rule pack, which today is a sample.

    For
    DispatcherService advisorAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Working offline and the Outbox

    See what the driver app has saved on your phone, fix a request the office refused, and send it again or discard it.

    For
    DriverDispatcherFleet managerAdministrator
    Hosting
    Any hosting
    Devices
    All devices

  • Write your lien notice and print it for a yard vehicle

    Write the wording of your lien notice once, with merge fields, and print it for any vehicle in the yard.

    For
    OwnerDispatcherService advisor
    Hosting
    Any hosting
    Devices
    All devices

  • Zones on the Mac

    Save a named zone and the ring of points that mark it, with a priority for when zones overlap.

    For
    DispatcherOwner
    Hosting
    Office server
    Devices
    Mac